Last updated: July 1, 2026

Heartwood Custom Builders, LLC ("Heartwood," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide to us, including in connection with our text messaging (SMS) program.

Information we collect. We collect the contact information you provide to us in the course of a business relationship — including your name, mobile phone number, email address, and details about your project. We collect this information directly from you when you request an estimate, sign a proposal or contract, or communicate with us.

How we use your information. We use your information to communicate with you about your active project — including scheduling, job-site updates, material and delivery coordination, invoices, and answering your questions — and to provide the services you have requested.

Text messaging (SMS). If you provide your mobile number, we may send you text messages related to your project. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP; reply HELP for help. Your mobile information (including your phone number and SMS consent) will not be sold or shared with third parties for promotional or marketing purposes. We may share your information, including your SMS consent status, only with service providers who help us operate our messaging and business services (for example, our messaging platform), and only as needed to provide those services.

No sale of personal information. We do not sell your personal information, and we do not share it with unrelated third parties for their own marketing purposes.

Data retention and security. We retain your information for as long as needed to serve you and to meet our legal and business obligations, and we take reasonable measures to protect it.

Your choices. You may opt out of text messages at any time by replying STOP. To ask a question about this policy or to request that we update or delete your information, contact us using the details below.

Heartwood Custom Builders, LLC
admin@heartwoodcustombuilders.com
(706) 688-9158